And so the saga continues. Friendly prices. 6 UK Three Mobile 3. If you have full fibre broadband, or we sent you a VoIP adapter, you have Digital Voice and. I'd forgotten about that issue as we now have another. UK Vodafone Mobile 3. If the base station of the handset has an RJ11 socket, you should just be able to use a modem (RJ11 to RJ11) type cable between the base station and the router. . Mobile devices & unlocking. It’s a combination of this and Gfast fibre broadband features. These adapters connect two male-threaded fasteners, so you can change the gender of. 27-10-2022 02:08 PM All Vodafone Full Fibre (FTTP) contracts use digital voice and have all along. The subject line was "Your Vodafone Broadband - using an existing Vodafone router"Vodafone offers two different routers; the Intelligent WiFi Hub and the Ultra Hub. 4: Newbie. Router and SOGEA adapter never delivered. Vodafone FTTP & SOGEA is launched today! Make every second count with our most simple and fastest broadband yet. Choose the internet bundle that suits you best. 28-06-2023 10:36 PM. . How to install a microfilter. All was well until a sipvicious call followed by a string of 301 callers. SoGEA is a dedicated line that delivers a broadband connection and includes an underlying version of a phone line. This is the easy part, just follow the steps below: Step 1. Vodafone Limited, Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN, England. Without microfilters you may get problems with your BT Broadband or hear noise on your phone line. Buying online. co. Finally, there will be the most challenging SOGEA migrations; where specialist hardware is used on the telephone line. I'm currently on a 40/10 FTTC service and notice that I can convert to SOGEA. Kiemelt otthoni ajánlatok Internet és TV együtt Internet előfizetések TV előfizetések Streaming. Order online and get same day free installation with a special offer of the first 2 months free. CommunityRouter and SOGEA adapter never delivered in Broadband activation 20-06-2023; Pro II Full Fibre 4g Backup with Ultra Hub in Other broadband queries 27-05-2023; Wifi dropping out many times a day when connected to Vodafone wi-fi hub in Broadband connection 25-04-2023; Why oh why did I stick with Vodafone BroadbandThe standard BT Synergy handsets should work with the Gigafast router. Actually in this brave new (interim) world of SOGEA, surely the. I am trying to get another provider in, but the line is still active on BT Wholesale / Openreach. Off topic. LED phone light was lit but hub reports Telephone Failed in the hub via 192. I don't know what you think a SOGEA adapter is, but Vodafone are unlikely to send you one. This depends on what type of connection you have. Videos. Please call them on 0333 3040 191 or 191 from Vodafone Mobile. I've finally received my new router and VoIP adapter thanks to the complaints team. Recently there have been reports on here that new FTTC contracts are also getting it. 11-02-2023 05:53 PM. com/helpreplaced by an All IP service like FTTP or SOGEA. Unless you go for a larger provider who offers discounts but has much higher out-of-contract prices that is. Cost effective. From $7. It's disappointing to see your concerns raised regarding the undelivered VoIP adapter and WiFi Hub. I'm sure that if we'd have received the router and VoIP adapter prior to activation date, which we should have done, all this could have been avoided. Vodafone have only just started to use digital voice with the FTTC products. By delivering fearlessly fast fibre and confident connectivity, both SOGEA and FTTP are leading the way on this new frontier. It’s similar to SoGEA but uses optical fibre cables instead of copper. showing all IP addresses given out by the router. compensatio. fast and FTTP based “ultrafast broadband” packages (possibly FTTC). 50 a month, but I also have. Sorry to hear you are still struggling. 6. By Address Please note that the address checker is less accurate than the telephone number checker for line-based services (e. Choosing a SoGEA service doesn’t stop you having a voice line, but you will. You no longer have to pay for something which you are not going to use! Improved reliability as there are no voice frequencies being used on the line. Print Server Compatibility List. In response to Jayach. The only way to get it sorted is to call the Vodafone tech support team and give them the serial number of the router. Archer TXE72E TG-3468 Archer TX50E Archer TXE75E Archer T6E. This depends on what type of connection you have. so im confused now. I was with IDNet until about 18 months ago and I wanted to do exactly what you want. WiFi 6 and WiFi 6E are the state of the art, so only some routers (such as Ultra Hubs for Vodafone Pro Broadband customers) and devices support it. 8 UK Other Mobile band B (Smaller networks who do not piggyback) 10. SOGEA stands for Single Order Generic Ethernet Access. You can of course use the broadband to provide a VOIP phone service from a 3rd party supplier but SOGEA itself is data only. In summary, it is a hybrid solution of traditional copper wiring and modern fibre broadband technology whereby fibre technology comprises the majority of the cabling, with copper wiring providing the connection between the Green Cabinet (PCP) and the customers premises. extension wiring and CPE stops working) also require an “isolation faceplate” for Voice Re-Injection (this is what VRI. The connection offers the same capabilities as FTTC. Options. 01-12-2022 06:22 PM. Was recently offline for 13 days before Vodafone finally sent an Openreach engineer to fix the line problem, and still waiting to hear from them re. It's no just Full Fibr. . I switched my Dad's broadband and landline over to Vodafone last month as he was being charged ridiculous amounts by BT. VeryMe Rewards. You didn't have to buy a SOGEA adapter as Vodafone would of sent you one and i t isn't a landline anymore it's a Voice over IP line (VOIP). FAQ's. Vodafone "automatic compensation" for Home/Broadband in Other broadband queries 27-07-2023; On going problems with Vodafone services - thinking about cancelling in Broadband connection 30-06-2023; Router and SOGEA adapter never delivered Sorry to hear you are still struggling. I can only assume this is FTTC? I had a VOIP adapter connected right into the master socket for the digital voice phone line. 02-02-2023 12:19 PM. An alternative would be to replace the current telephones with a wireless DECT set that can be connected direct to the adapter. As an established telecoms provider for homes and businesses across the UK, The Calls Warehouse in Manchester can help you with a range of services, from VOIP installations to broadband packages. If you move your land line to VOIP before moving to SOGEA you will lose your broadband connection. V by Vodafone. You can check your address here to see if it's been rolled to your area yetFrom QR 240 per month, Home Internet with Router. Options. Really strange to have 2 people with THG3000g's on the same day, I didn't think there were many out there. Switching broadband provider - Ofcom. The connectivity and broadband strength of SoGEA are identical to FTTC, offering businesses the same benefits at a lower cost. We finally have our landline again after 20 days without and if I hadn't have put in a complaint we'd still be waiting. Mobile WiFi R207 - User Manual - Greek. Never again!!!2. Go to solution. Our partnerships. SoGEA broadband doesn’t run over a phone line; SoGEA is a dedicated line that delivers a broadband connection. The focus in this generation is on reliability and minimising interference, especially in households and other spaces with large numbers of connected WiFi devices. TD-W9970 Archer VR2100 Archer VR2800 TD-W9980 TD-W8970 Archer VR2600 Archer VR900 Archer VR600 Archer VR400 Archer D50 TD-W9960 TD. 0 Thanks. Vodafone said the service is a 40/10 SOGEA, but Openreach said it is possible to get 80/20 SOGEA. can i use a old style landline phone with fibre 2 broadband when using a SOGEA adapter on copper wire connectionBack to Help and Support. to deliver more value for your. (VoIP) (Voice. Vodafone has expanded its connectivity portfolio for channel partners by adding SoGEA and FTTP to pre-empt the 2025 switch-off. TalkTalk’s Fibre 150 (also known as Full Fibre 150) is their entry-level full fibre plan, starting from £28 per month. SOGEA Broadband, which stands for “Single Order Generic Ethernet Access,” is a type of broadband connection that allows users to access high-speed internet without the need for a traditional phone line. ONT needs to be located somewhere with power. Openreach ( BT) has published the next – Tranche 5 – list of 86 UK exchange locations where they plan to move away from old copper-based analogue phone (PSTN / WLR etc. SOGEA (Single Order Generic Ethernet Access) is a broadband-only FTTC replacement (and SOTAP is a broadband-only ADSL replacement in areas where FTTC. com. In this article we're going to explore the new SoGEA and SoGFast services from BT Openreach. Traditional phone line installation is not needed with Gamma SoGEA so costs fall. If the base station of the handset has an RJ11 socket, you should just be able to use a modem (RJ11 to RJ11) type cable between the base station and the router. Haven’t got your broadband equipment yet?I know that a VoIP adapter means the same as a SOGEA but on my original order it stated that a router and SOGEA had been dispatched and should arrive on 5th June, obviously they didn't and never have done. The Openreach ONT for Superfast 100 definitely, copper lines (FTTC) wont handle that speed. However, there was no adapter/port for connecting my. Whilst for business it is more likely to continue to be IP Phones connected to the router. We'll aim to respond to your message within 3-5 working days but this can take longer during peak times. What is SoGEA? SoGEA (Single Order Generic Ethernet Access) is a fibre broadband connection. pdf. I followed the instructions in the quick set up guide and all my gadgets recognize Zoom but i cannot access the internet! Please. Internet providers and manufactures. I have had broadband contracts with Vodafone for the past 4 years, but I'm very unhappy with them at the moment and am on the verge of cancelling the latest contract. Comms Express | Top Supplier of Network Cables, Data & Server RacksSoGEA generally refers to Fibre-to-the-Cabinet (FTTC) based broadband services and the benefits are as follows: Saves money as you are not connected to the voice network in the exchange. My Fibre 2 was activated on 8th June with the new router and SOGEA adapter expected to be delivered on 5th June, but this never arriv. iOS. Talkmobile. -----. (not that, as a consumer, you need to know that) So are you using the HHG25. I've never heard of a sogea router, as sogea is just BT/Openreach's name for the service. Yes, as @Ripshod says it is true, however it isn't just Vodafone, any FTTC to FTTC swap is regulated by Ofcom. Discover the latest Apple products including iPhone, Apple Watch and iPad. Somebody from the tech team contacted me today and after the usual security check and the s/no of my router it was then I'll test your landline. Why Vodafone chose to build the ATA into the router rather than supply an ATA such as the HT-801 that many others do is beyond me. Has anyone been able to get their former landline number ported to an alternative supplier in a similar situation? I assume the SOGEA setup divorces the landline number from the broadband supply. Site map. View all contacts. Call us for sales enquiries about. Check broadband speeds for your area. I think it is getting an IP address from the router , but it is in the greyed-out show more list . land line phone plugs into the standard BT line socket. Now you only need to place one order with Gamma for your broadband data service. I actually ended up upgrading to superfast 2 and I got an email saying I was due to receive a new upgraded router as part of my contract, so I am definitely due a new router 😀 I even got an email with a delivery date but it. land line phone plugs into the standard BT line socket. Single Order Generic Ethernet Access (or SoGEA for short) is a way to subscribe to a broadband service in one single order. fast broadband without voice/phone), may under certain circumstances (e. My Fibre 2 was activated on 8th June with the new router and SOGEA adapter expected to be delivered on 5th June, but. Company No 01471587. It removes the need for a traditional phone line to deliver your broadband, so you don’t need to pay that extra cost. I have had broadband contracts with Vodafone for the past 4 years, but I'm very unhappy with them at the moment and am on the verge of cancelling the latest contract. It would look a damn sight nicer than the '5C' abomination range of sockets (designed for people that can't use a screwdriver, or a Krone Tool). I was advised by a friend to get a zoom wireless router so that I can use my ipod and laptops at the sme time. Remove the existing telephone cable from your wall socket. Recently there have been reports on here that new FTTC contracts are also getting it. It's no just Full Fibr. Community home. Somebody from the tech team contacted me today and after the usual security check and the s/no of my router it was then I'll test your landline. Mobile WiFi R207 - User Manual - German. uk. OK thanks for your reply. This isn't the smooth experience we wanted you to have, nor the serv. Single Order Generic Ethernet Access (SoGEA). The complaints team know about it but are not getting back t. enable 802. . We use Ookla’s Speedtest to measure your current internet speed. All of their plans come with the latest BT Business Smart. In the UK, BT is currently offering business broadband plans from as little as £19. I'd forgotten about that issue as we now have another. 168. I have had broadband contracts with Vodafone for the past 4 years, but I'm very unhappy with them at the moment and am on the verge of cancelling the latest contract. so its getting an IP address but not maintaining the connection to the LAN . Single Order Generic Ethernet Access (SOGEA) is a new way to connect to fibre that’s simple to order, install, and fix. 13-04-2023 01:10 PM. Or hit Live Chat for an instant response. Yes, received new router and adapter around 3 weeks later thanks to complaints dept. More businesses worldwide are moving over to. We’re excited to announce that we’re working with Vodafone to enable partners to access a wider range of broadband suppliers through the DWS Portal. I know that a VoIP adapter means the same as a SOGEA but on my original order it stated that a router and SOGEA had been dispatched and should arrive on 5th June, obviously they didn't and never have done. 1 Thanks. I have had broadband contracts with Vodafone for the past 4 years, but I'm very unhappy with them at the moment and am on the verge of cancelling the latest contract. Contact Us. According to SIN 527 Specification "The Outer VLAN will carry the end-user traffic and will have a tag in the range 2 to 3000 or 3071 to 4094*. . To get the most accurate results, use a laptop connected to your router with an ethernet cable. Vodafone have only just started to use digital voice with the FTTC products. -----. 79. I'm sure that if we'd have received the router and VoIP adapter prior to activation date, which we should have done, all. Fibre 150. I have never before had to dial a prefix like 141 (or whatever) to conceal. The default password is 123456. SOGEA replaces analogue copper lines reaching the end of life. Tech Team. Give us a call. SOGEA can be migrated easily with short downtimes from your existing service. A SoGEA broadband connection has the potential to reach speeds of up to 330mbps and will be used for both internet and. Gamma SoGEA delivers the same performance and data rates as FTTC broadband. Do you perhaps mean the so-called VoIP adapter? Not everyone who upgrades from FTTC to FTTP gets a new router. As you have a HHG2500, then yes you do need a new router. Haven’t got your broadband equipment yet? I know that a VoIP adapter means the same as a SOGEA but on my original order it stated that a router and SOGEA had been dispatched and should arrive on 5th June, obviously they didn't and never have done. standalone FTTC or G. I'd forgotten about that issue as we now have another. (and it isn't obvious why some do and some don't) If you have the THG3000 router that is fine fo. . Thank you Jason. . for testing I'm using wired ethernet only, I don't have a SIM in the router either. Mobile WiFi R207 - User Manual - Hungarian. Copper network (ADSL): Traditional broadband access implementing copper phone lines connected to the exchange. You're so lucky I'm really jealous as I can only get ADSL in North Shropshire 😂 Typically, when the cable has been layed, orders will be taken aReally glad it all went well for you, it doesn't always. To get broadband connectivity you either used your existing analogue phone line with broadband added on top or you ordered a new connection where the two were bundled together. The complaints team know about it but are not getting back t. Single Order Generic Ethernet Access (SOGEA): Broadband only without requiring line rental. It’s a new frontier in connectivity to deliver more value for your customers – and help them #GetTimeBack by making every second count. 2. That means the cost of the service you’re paying for comes down. Giving you the Internet connection you require within a single order and without a PSTN line. Mobile WiFi R207 - User Manual - Dutch. You are also strongly advised to check with your device service provider to see if your devices will work when your CP migrates you. By June 2021 Openreach will already no longer install or accept new analogue line orders for. 34 minutes ago · Vodafone « réfléchit à une série d'options » concernant sa filiale italienne en difficulté. I've been in touch wit the Home Broadband team but at this stage they can't do much because it's now being handled by the complaintsOpenreach has notified us that the full commercial launch of their new “stand-alone broadband” product for UK ISPs – Single Order Generic Ethernet Access (SOGEA) – has officially started, which they said “marks the beginning of the end” for the old analogue telephone network (known to most as the “landline” phone service). With you being one of our Pro Broadband customers, we've dedicated WiFi Xperts who can help to look into why the schedule isn't there on your app. our products and services. Plug the microfilter into the empty socket. If you can't find it, have a look outside for any wires entering your home, then look for a. An alternative would be to replace the current telephones with a wireless DECT set that can be connected direct to the adapter. SoGEA (Single Order Generic Ethernet Access) and FTTP (Fibre to the Premises) brings your our most simple and fastest broadband yet—with support every step of the way to make your journey to next-generation connectivity smooth and help us build better businesses, together. Please disable the "Via IPv6" option and try. For further information or a quotation please contact sales@13. 0800 671 045. But the advantages of a single order solution go way beyond preparing you for the ISDN/PSTN switch off in 2025. Whether you’re sending important files to colleagues, a video to YouTube, or a photo to Instagram, you want it to happen fast. i have fibre to the box out in the street and copper to the house. It is this aspect that the major ISPs whether VoBB (centrally provisioned) or VoIP appear to be blatantly ignoring. 13-04-2023 01:10 PM. The emailed paperwork revealed that the land line would be digital voice i. Outcome. Mobile WiFi R207. Did you get it resolved? I have a similar problem, no landline. Possible Ethernet between Router and ATA. Simple problem, but getting a resolution is totally hampered by the incompetent support. They will then reconfigure it and add a new telephone profile to the router and. Pay monthly phones; Pay as you go phones; Apple; Samsung Galaxy; Refurbished phones. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Compare SoGEA prices and availability at the touch of a button. Step 2: Hub check. This does seen symptomatic of Vodafone. I have had a similar frustrating experience, having recently upgraded from Superfast 2 to Full Fibre 100. Compact, robust and light: the ARGUS 153-SO multifunction measuring device tests interfaces and services rapidly and reliably in a compact, handheld unit. g. My i nternet is provided by a vodafone contract dongle. uk. Registered in England No. Vodafone. Unified communications. Looking at it the other way, if Zen were now to charge me £36/mo for data and voice, and DV is £6/mo then it means I am going to be charged £30 pm for broadband service. It is a new fibre broadband technology that provides a faster speed compared to SoGEA connection. OK thanks for the info, I assumed SOGEA was an item because it was supposed to be out for delivery, no wonder it was cancelled! As I said I'm old school so can you tell me what ONT stands for, router is connected to the master BT socket. Single Order Generic Ethernet Access. Ideal for both businesses and homes, SoGEA doesn’t include a traditional copper phone line, resulting in a quicker installation process. SoGFast Fibre Broadband is the GFast variant of SoGEA Fibre Broadband, this is G. SoGEA stands for Single Order Generic Ethernet Access, this is VDSL2 service without analogue telephone service. Latest news. Openreach will allocate the lowest available unused tag. Site map. 1q (not on every router) Username - @broadband. I'm sorry it got to the stage of you needing to make a 12-01-2023 06:42 PM. Max the line is capable of is given as around 42/43 Mbit. I've finally received my new router and VoIP adapter thanks to the complaints team. Under the ‘Network adapters. ) services and on to a new all- IP network, which will occur in areas where over 75% of premises can get their Fibre-to-the-Premises ( FTTP) broadband network. Has anyone been able to get their former landline number ported to an alternative supplier in a similar situation? I assume the SOGEA setup divorces the landline number from the broadband supply. Single Order Generic Ethernet Access (SoGEA) | BT Wholesale 0 Thanks Reply Vodafone have expanded their connectivity portfolio in their partner channel to include SoGEA and FTTP for business customers. After phoning first time it was said that I may only need a VoIP adapter and so went with that. wrote: after plugging the SOGEA adaptor, which I had to buy as VF said FTTC phones couldn't use it so they didn't supply - the phone was working normally. However, if you change to SOGEA with IDNet you will lose your land line number. At present there may be circumstances whereby PSTN compatible solutions/hardware (Alarm systems, Payment devices and Critical Services) are incompatible with SOGEA, meaning they are not IP enabled. Check broadband speeds for your area. . All Videos. Never again!!!Customers taking part in Sky Broadband’s new SOGEA product trial are also being provided with a new router (SR203), which is probably the long awaited successor to their current Sky Q Hub (ER110) device and will most likely be shipped alongside future G. Analogue Phone Service in the UK - It's switching off soon. Recently there have been reports on here that new FTTC contracts are also getting it. High-speed connections built for Voice. 13-11-2022 09:43 PM. It would presumably have auto-updated itself eventually. Vodafone setting are. (VoIP) (Voice. The output jack of the alarm panel disseminates the phone signal to your house wiring. enable 802. Switch to Vodafone. Finally they find an answer, obviously taken from this forum, which starts " Ring VF on 08080034515 and get your username and password. About the Community. Please call them on 0333 3040 191 or 191 from Vodafone Mobile. Now they have told me a different way to get into the router " The default username for your Vodafone router is root. As a result the trial lines will remain free of. Browse Back to Help and Support. Bill pay phones. Broadband Cancellation Requested - But line still active 2 weeks later. FTTC SETTING ( FTTP is below FTTC) The setting is the same for all the routers it's down to the isp (the setting page will be laid out differently but the setting are still the same, eg. My VOIP adapter has now arrived, but as I have pointed out to Complaints, the fact it was shipped by Royal A warm welcome to Vodafone Broadband. If you’re using Fibre 150, you’ll get an average download speed of 152Mbps on your connection. SoGEA stands for Single Order Generic Ethernet Access. You can also check broadband availability using the new. My VOIP adapter has now arrived, but as I have pointed out to Complaints, the fact it was shipped by RoyalAnd so the saga continues. What does SOGEA do? All Vodafone Full Fibre (FTTP) contracts use digital voice and have all along. Sales Department – Call 03300 534 125. The only way to get it sorted is to call the Vodafone tech support team and give them the serial number of the router. The SOGEA (Single Order Generic Ethernet Access) is not the adapter, it's the service you will go on to, instead of the BT wholesale one you have been using till now. Switching broadband provider - Ofcom. What you need to do when your line moves to Digital Voice This does seen symptomatic of Vodafone. co. 1. Use our availability checker below to find out if SoGEA is available in your area or for your telephone number. Vigor 130 ), a cable modem or any other Ethernet-based Internet feed. The “up to” speeds that are currently available are: SoGEA 40Mb/10Mb. wrote: They should however have a procedure for supplying this necessary part ahead of installation as a routine process, without the need to hassle; and I have asked them to look at this, as more customers will need to migrate from analogue to fibre over the next 2 years. Compare BT’s Essential & Enhanced business broadband plans. Company No 01471587. Router and SOGEA adapter never delivered. . 45 per month (ex VAT). Here are some of the benefits that SoGEA offers SMEs: 1. At UK IT Networks, we partner with some of the UK’s leading internet service providers to connect businesses quickly, efficiently, and affordably. We understand the importance of keeping connected, especially after nearly two weeks of not being able to use your home phone. Step 5: Connect the AP to the LAN. Router and SOGEA adapter never delivered. My advice would be to ask for your PPoE credentials and then buy the retail version of the router that you want and use that. 8 UK Other Mobile band B (Smaller networks who do not piggyback) 10. The LED on the phone port is permanently red, so still no landline. LED phone light was lit but hub reports Telephone Failed in the hub via 192. wrote: The broadband signal actually only comes in on 1 leg, the second leg is for the phoneline to make calls. . Browse all accessories. TL-WR841HP. 6 In den Settings sind für den Adapter die Standartcronzeiten 3,11,41 eingetrage. Until last year, in order to get a. With traditional broadband, many businesses take a. Talkmobile. With SOGEA, you can offer a standalone hybrid fibre broadband line (VDSL or Gfast), without the voice service. My Fibre 2 was activated on 8th June with the new router and SOGEA adapter expected to be delivered on 5th June, but this never arriv. The main SOGEA services available today is SOGEA FTTC which supports up to 80 Mbps Download and 20 Mbps upload. Community; Community. Prepay phones. Single Order Generic Ethernet Access (SOGEA) – broadband without the landline. In short it is an alternative to the existing copper based telephone lines and networks we have all been using for over 100 years. Fibre & 5G Latest Technology Broadband. About the Community. I know that a VoIP adapter means the same as a SOGEA but on my original order it stated that a router and SOGEA had been dispatched and should arrive on 5th June, obviously they didn't and never have done. Go to solution. FAQ's. To speak to a member of our team, give us a call. The stop-sell means that as of the 5th September 2023, BT Openreach are no longer offering new PSTN-based services. Reply. With FTTP, the telephone connection has to be digital. In all cases (until the recent fibre upgrade) I contacted my provider and requested they set my number to conceal by default for all outgoing calls. . Make sure the power cable is connected to your Hub and the power socket. Sky Broadband Hub. . I've been in touch wit the Home Broadband team but at this stage they can't do much because it's now being handled by the complaintsONT (Optical network termination (or terminal)) is the "box" in the house for FTTP (Fibre to the property (or premises)) If you are connected to the BT/Openreach telephone socket you are using FTTC (Fibre to the Cabinet) broadband. Registered Office: Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN. AC - DC Power Adapters. The SOGEA (Single Order Generic Ethernet Access) is not the adapter, it's the service you will go on to, instead of the BT wholesale one you have been using till now. 02-02-2023 12:19 PM. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Fixed Mobile convergence that provides a seamless user experience.